Services
Support Hours: 8:00 AM – 5:00 PM CST | Phone: 800.479.2498 | Email: cs@topazti.com
The TOPAZ Client & Project Services team is focused on building bridges that connect your processes and people to our software.
Key Services
- Product Planning and Implementation
- Product Training and Training Guides
- World Class Technical Support
- Remote Database Administration
- Custom Development
Our certified seasoned professionals – collaborating with our clients’ research and IT leaders – have successfully deployed TOPAZ solutions in 90 days. Find out what we can do for you.
Implementation Services
- Onsite Process Analysis
- Implementation and Team Training
- Training and Roll Out Support
- Project Management
- Project Gap Analysis
Training Services
- Onsite Instruction
- Lesson Plans, Tutorials, Quick References
- Complete Training Database
- Training via WebEx or at TOPAZ Facilities
- Individual Accreditation
TOPAZ Client Support includes both product support services and remote database administration (DBA) services for migrating and integrating your existing data.
Product Support Services
- Technical Support from Austin, TX
- Certified Support Specialists
- 90 Minute Response Times
- WebEx Support Services
- Frequent Product Updates
Remote DBA Services
- Oracle Administrators
- SQL Server Administrators
- Data Migration Services
- System Integration Services
- Annual and Semi-Annual Service Plans